Service Desk
Offer your customers world-class services with ServiceDesk Cloud, the easy-to-use SaaS service desk software. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system.
Streamline IT ticket management
Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance.
Save time and effort with smart automation.
Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution.
Empower end users.
Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets, search for solutions, and provide approvals with our best-in-class online IT ticketing system.
Track the right metrics.
Measure your IT service desk performance with over 150 ready-made reports. Create custom reports right from the user interface. Schedule reports to be automatically generated and circulated in a variety of formats.
Optimize IT asset management.
Discover and maintain an accurate inventory of all IT assets in one place, and draw relationships between different assets. Oversee your IT budget effectively by managing software and ensuring license compliance.
Offer support anytime, anywhere.
Manage your IT service desk on the go. ServiceDesk is the online ticketing system that lets you use native iOS and Android apps to offer IT support on the go, even while end users create and track tickets from their own devices.
Please contact sales@tekapss.com for pricing info.
